Welcome to our FAQ page! We understand you may have questions, and we’re here to help. Below, you’ll find answers to common inquiries. If you need more information or clarification, don’t hesitate to reach out—we’re always happy to assist.
We offer Individual, Couples and Family therapy across Ontario.
We provide a variety of therapeutic approaches, including Cognitive-Behavioural Therapy (CBT), Mindfulness-Based Therapy, Emotion-Focused therapy and more, always tailored to your individual needs. For more information on our treatment options please visit our common concerns and treatment page.
Unfortunately, we do not direct bill to insurance companies. However, we do our best to set you up with an easy to access reimbursement process.
Many insurance providers do cover the cost of Psychotherapy services under a Registered Psychotherapist. All of our practitioners are licensed and provide the necessary credentials needed for coverage. We offer detailed invoices and receipts that can be submitted for insurance reimbursement. Please check with your insurance provider regarding your amount of coverage.
Sessions are often 50 minutes, at True Roots Therapy sessions are the full hour with the option to extend your session to 90 minutes for an additional cost.
Absolutely. Your privacy is our priority, and all sessions are conducted in a safe, confidential environment compliant with Ontario’s health privacy legislation, the Personal Health Protection Act (PHIPA).
Confidentiality has its limits to ensure your safety, and the safety of those around you. Your therapist will break confidentiality and are legally required to report if they deem:
If your therapist is subpoenaed by a judge they are legally obligated to comply and will be required to share records or case notes.
Individual Therapy Sessions: $150.00
Couples Therapy Session: $175.00
Family Therapy Sessions: $185.00
We believe therapy should be accessible to those who need it, if you have no (or limited) insurance coverage, please reach out for more information regarding our sliding scale rates.
All therapy rates are tax exempt
Your first session is an opportunity for you and your therapist to get to know each other. Your therapist will conduct an in-depth intake to ensure they know your history, experiences and goals. Together you will collaborate on a treatment plan that works for you.
The frequency of sessions varies based on your needs and goals. Many clients begin with weekly sessions, which may adjust over time. We work with you based on accessibility- the goal is that you feel more and more confident outside of sessions and the frequency between sessions extends when you are ready.
Yes, we offer both in-person and online sessions for your convenience.
We’re grateful you’re considering our services and are committed to supporting you on your journey. Let us know how we can help—you’re not alone.
